As the seasons shift across Melbourne, certain flowers naturally come and go, but our signature style remains true to what you see in our online store. Every arrangement is crafted with care, and we will thoughtfully structure your design and select colours to match your chosen product as closely as possible. When specific blooms are unavailable, we may make considered substitutions to ensure your arrangement maintains the same beauty, balance, and overall aesthetic you expect.
Yes you can absolutely order a custom-style arrangement. If you have something specific in mind, please don't hesitate to give us a call on 0410 514 494 or send us a photo of the look you're hoping for. We're always happy to create something personal, meaningful, and tailored just for you.
If the customer isn't home when we deliver their flowers, we'll always make sure the arrangement is left safely. We'll place the flowers in a secure, shaded spot at the front door or another suitable location, and we'll send a message to let the recipient know their delivery has arrived. If there's no safe place to leave the flowers, we'll contact the customer to arrange an alternative drop-off or a suitable time for redelivery.
Due to seasonal changes, market conditions, and daily flower availability, certain blooms may occasionally be unavailable. When this happens, our florists will thoughtfully substitute with flowers of similar style, colour palette, and equal or greater value. This ensures your arrangement maintains its intended look and quality.
We always aim to replicate the chosen design as closely as possible. Substitutions are selected to preserve the overall aesthetic, shape, and emotional intention of the arrangement.
Flowers: If a specific bloom is unavailable, we will replace it with a visually similar alternative (e.g., substituting lilies with chrysanthemums or orchids).
Foliage: If certain greenery is out of stock, we will use a comparable foliage type.
Containers/Vessels: If a vase or box is unavailable, a similar style and quality vessel will be used.
Minor substitutions may be made without notice to ensure timely delivery. If a major change is required (e.g., the hero flower is unavailable), we will attempt to contact you for approval. If we cannot reach you, we will proceed with the closest suitable alternative to avoid delays.
For hampers or add-on gifts, we will contact you if a significant item is unavailable. If contact cannot be made, a similar item of equal or greater value will be substituted.
We stand behind the quality of our flowers. If your blooms do not meet reasonable freshness expectations within 3 days (with proper care), please contact us with photos so we can review and offer a suitable resolution.
Our substitution policy operates in accordance with Australian Consumer Law. We do not offer refunds for natural variations or minor substitutions, but we will always remedy issues where products are faulty, damaged, or not as described.
We delivery to the following suburbs FREE OF CHARGE:
Mornington
Mount Eliza
Mount Martha
Somerville
Frankston
Baxter and surrounds
